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The end product of information architecture can be many different things: a website, a movie, a book, a game such as chess, the location of products in supermarkets. Indeed, as more of these cultural become digital, their purely informational nature is becoming more prominent.

From Jorge Arango’s Architectures

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Also called guided navigation and faceted search, the faceted navigation model leverages metadata fields and values to provide users with visible options for clarifying and refining queries. Faceted navigation is arguably the most significant search innovation of the past decade.

Peter Morville & Jeffery Callender

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Do they really work, or are they just a snake oil remedy for poor content? What does it mean when I can’t find my question in the FAQ? What do I do when the FAQ fails?